Returns & Exchanges

At Betts, we want you to love your new shoes, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn shoes in their original box and secure them inside a mailing satchel to protect the packaging during transit.

• 3.
  Label and Post

  Print your prepaid shipping label, attach it to the parcel, and drop it off at any authorized post office or collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.